FAQ

Turnaround Time and Shipping

1. Do you offer an express service to speed up the order?
2. How long does it take?
3. How will my order be packaged?
4. What countries do you ship to and how much does it cost?
5. If I order several items in one order will the shipping cost more?
6. Have all of your artists been trained?

Prices and Payments

1. How much do they cost?
2. Do you charge extra for changes?
3. How do I pay for my painting?
4. Which currencies do you accept?

Ordering

1. Which is the best medium for my painting or drawing?
2. Can I choose my own background?
3. May I use more than one gift certificate for my order?
4. On the website you show the size as 12 x 16 inches. Can I get 16 x 12 inches?
5. Can I buy a gift certificate for someone?

Sending Your Photos

1. What email address should I send my photographs to?
2. Can I send my photo by regular mail?

Photo Selection

1. What if my photo is not good quality?
2. What file format should I use when I submit my photo?
3. Which photos can I use for my painting?

Photo Editing

1. Can I request special editing of my photos?
2. Can you combine images from multiple photographs into a single image?
3. Can you restore old photos or make a color painting from a black & white photo?

General Questions

1. Can I see my painting or drawing before you ship it?
2. If I have a preference, will I be able to choose the artist that will work on my painting or drawing?
3. How can I find out how my painting is coming along?
4. Can you provide a custom size and at what cost?
5. How can I ask for changes or confirm changes to my painting?
6. I confirmed the photo of my painting, but still haven't received a notice about shipping. Why not?
7. Is my personal information safe?
8. What is your return policy?
9. I don’t see an answer to my question. What now?

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Contact Us

E-mail: office@ourdayart.com

Telephone: +1 213 426 1644

Adress: 50 Emery Street #140, Pahrump, NV 89048